We want you to shop with confidence. If you're not satisfied with your purchase, we're here to help. Please refer to the terms and conditions for ZENXIN and Simply Natural products below:

1. ZENXIN – Freshness Guarantee 24 Hours

Applies only to ZENXIN fresh fruits and vegetables from our ZENXIN Outlets

At ZENXIN, we stand by the freshness of our organic produce. If you encounter any quality issues, you may request a return or refund within 24 hours of receiving your order. To ensure a smooth process, the following conditions must be met:

How to Return?

1. For In-Store Purchases:
   • Return the product to the same ZENXIN Outlet within 7 days.
   • Bring your receipt and the product.
   • Our staff will process a refund or replacement on the spot.
2. If I want to give feedback online?

   You can request a return or refund via email: care@zenxin.com

3. What do I need to provide:
   1. Clear photo or video of the product showing the freshness issue
      (e.g., bruising, mold, spoilage)
   2. Clear photo original receipt or order number.
   3. A brief description of the issue.
   4. Staff will review and assist you with a resolution.

How is the Refund Process?

Once approved, choose one of the following:

• Full refund (same payment method)
• Immediate product replacement

• Refunds for credit card payments may take 3 – 5 working days depending on your bank.
• No refund without receipt or if return is past 24 hours.

2. Simply Natural – 7 Days Quality Guarantee (No Questions Asked)

Applies only to Simply Natural brand products purchased from our official website or ZENXIN Outlets

We stand behind the quality of every Simply Natural product. If you're not completely satisfied, we offer a 7-day return or refund policy — no questions asked. To ensure a smooth process, the following conditions must be met

While our 7 Days Quality Guarantee offers a full refund in most cases, there are certain situations where we may offer a 50% refund instead:

• The product is partially used or opened, but still within 7 days.
• The packaging is missing or damaged, but the product is still safe and usable

What example we can’t give full refund:

1. Customer used half the product, but later claims the product defects (e.g., herbal tea, honey, oil)
2. Product expired within 1–2 days after purchase (still within 7 days), but already partially used
3. Incorrect item delivered, but customer decides to keep and try it

How to Return?

1. For In-Store Purchases:
   • Return the product to the same ZENXIN Outlet within 7 days.
   • Bring your receipt and the product.
   • Our staff will process a refund or replacement on the spot.
2. If I want to give feedback online?

   You can request a return or refund via email: care@zenxin.com

3. What do I need to provide:
   1. Clear photo or video of the product showing the freshness issue
      (e.g., bruising, mold, spoilage)
   2. Clear photo original receipt or order number.
   3. A brief description of the issue.
   4. Staff will review and assist you with a resolution.

Refund Process

Once approved, choose one of the following:

• Full refund (same payment method)
• Immediate product replacement

At ZENXIN and Simply Natural, your satisfaction is our priority. Whether it's our Freshness Guarantee 24-Hour for perishable items or our 7-Day Quality Guaranteefor Simply Natural products, we stand behind every item we offer. We will do our best to make things right if you're not happy with your purchase. All return and refund requests will be reviewed fairly, and we will make the final decision based on the product condition and proof of purchase

Thank you for your trust and continued support in choosing products that support healthier, more sustainable living.